Shipping policy

Shipping Policy
RF Transparent

At RF Transparent, we work with trusted third-party freight carriers to deliver your orders safely and efficiently. Due to the nature of freight shipping and external factors beyond our control, the following shipping terms apply.

1. Shipping Methods and Carriers
All orders are shipped using third-party carriers selected by RF Transparent.
Carrier selection, routing, and delivery scheduling are determined by availability, destination, and product type.
Once an order has been shipped, RF Transparent is not responsible for carrier delays, missed delivery windows, or transit interruptions.

2. Estimated Delivery Times
All shipping timelines provided at checkout, by email, or by our sales team are estimates only and are not guaranteed.
Delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Port congestion or customs delays
  • Carrier operational issues
  • Labor strikes
  • Global or regional events
  • Mechanical breakdowns
  • Acts of God

RF Transparent does not guarantee delivery dates and is not liable for losses, costs, or damages resulting from shipping delays.

3. Risk of Delay and Transit Responsibility
Once an order is released to the carrier, transit time and delivery performance are the responsibility of the carrier.
RF Transparent is not responsible for:

  • Carrier service failures
  • Transit delays
  • Rescheduled deliveries
  • Storage fees charged by carriers
  • Delivery appointments missed due to customer unavailability

Lost or undelivered orders are handled as described in Section 8.

4. Damaged or Broken Shipments
All shipments must be inspected immediately upon delivery and before installation.
If glass or hardware arrives damaged or broken during transit, RF Transparent will reship the affected items at no additional cost, provided that:

  • The damage is reported within 3 business days of delivery (Monday to Friday, excluding statutory holidays) and before installation
  • Clear photos of the damaged product and packaging are provided
  • The original packaging is retained for inspection or carrier claims
  • The order number is included

Claims for products that have already been installed will not be accepted.
If you will not be at the delivery address during the reporting period, please call us at (416) 613-4388 to let us know, and we can extend the deadline.
Refunds will not be issued for damaged or broken shipments. Replacement products will be shipped instead.

5. No Refunds for Shipping Issues
RF Transparent does not offer refunds for:

  • Shipping delays
  • Carrier service failures
  • Transit damage
  • Missed delivery dates

All eligible damage claims will be resolved by replacement shipment only.

6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If a shipment is returned, delayed, or rerouted due to an incorrect or incomplete address, refusal of delivery, or customer unavailability, all additional shipping, storage, or redelivery fees will be the responsibility of the customer.

7. Missing Parts
If any parts are missing from your order, please contact us within 3 business days of delivery with your order number and a description of the missing items. We will ship the missing parts at no charge, including shipping.

8. Lost or Undelivered Orders
If your order does not arrive, please contact us within 3 business days of the expected delivery date. We will ship your order again at no additional cost.
This does not apply to orders that are not delivered due to an incorrect address, refusal of delivery, or customer unavailability (see Section 6).

9. Contact
For shipping questions, damage claims, missing parts, or undelivered orders, please contact:
RF Transparent Support
Email: info@glass-railing.com
Phone: (416) 613-4388
Include your order number, delivery date, photos if applicable, and a brief description of the issue.