Refund policy

RF Transparent

At RF Transparent, all products are inspected prior to dispatch. Due to the nature of glass and custom hardware, the following conditions apply.

1. Glass Products (Final Sale)

All glass products are final sale. No returns, exchanges, or refunds are accepted.

Condition upon pickup
All glass is guaranteed to be free of defects at the time of pickup. Customers must inspect all glass before it leaves the warehouse.
Once the glass leaves our facility, RF Transparent is not responsible for:

  • Damage during customer-arranged transportation
  • Damage during handling or installation

Condition upon delivery (RF Transparent shipment)
If RF Transparent arranges shipping, any damage must be reported within 3 business days of delivery (Monday to Friday, excluding statutory holidays). Damage must also be reported before installation. Claims for glass that has already been installed will not be accepted.

If you will not be at the delivery address during this period, please call us at (416) 613-4388 to let us know, and we can extend the reporting period.

To qualify for replacement:

  • Clear photos of the damaged glass and packaging must be provided
  • Original packaging must be retained
  • Order number must be included

If approved, replacement glass panels will be shipped at no additional cost.
No refunds will be issued under any circumstances.
Failure to report damage within 3 business days, or before installation, will be interpreted as acceptance of the shipment in good condition.

2. Missing Parts

If any parts are missing from your order, please contact us within 3 business days of delivery with your order number and a description of the missing items. We will ship the missing parts at no additional cost.

3. Orders Not Received
If your order does not arrive, please contact us within 3 business days of the expected delivery date. We will ship your order again at no additional cost.

4. Measurements
Customers are responsible for providing accurate measurements. RF Transparent is not responsible for products ordered with incorrect measurements, and no refunds will be issued in these cases.

5. Hardware Products

Hardware items may be returned for store credit only under the following conditions:

  • Request submitted within 14 days of delivery
  • Items are unused, uninstalled, and in original packaging
  • All parts, components, and accessories are included

Customers are responsible for return shipping costs.
All returns are subject to inspection. If approved, store credit will be issued for the product value, excluding shipping.
If hardware arrives damaged in an RF Transparent shipment, the same reporting rules and replacement process as glass apply (see Section 1).

6. Refund Policy
RF Transparent does not issue refunds.
All approved returns are eligible for store credit only, which:

  • Has no cash value
  • Is non-transferable
  • Can only be used for future purchases

7. Order Cancellations
Orders cannot be cancelled once processing, production, or shipping has begun.
Glass orders are final immediately upon confirmation.

8. Contact
For damage claims, missing parts, undelivered orders, or return requests:
RF Transparent Support
Email: info@glass-railing.com
Phone: (416) 613-4388

Please include:

  • Order number
  • Photos (if applicable)
  • Description of the issue